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Returns

Thank you for your purchase at shopmoonlady.com! 

 

We hope you loved what you got! In the event that you didn't love what you got please see our return policy as listed below;
We’re sorry things didn’t work out! Please note that ALL SALES ARE FINAL ON SALE ITEMS. We will gladly refund or exchange all unwashed and unworn, ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original eReceipt listing the price paid.

Shoes can be returned or exchanged only if they are in their original condition and packaging intact and still with the original tag, within 30 days of purchase. PLEASE NOTE: ALL SALE SHOES ARE FINAL SALE NO REFUNDS. 
 
Please note: Sale items, earrings, fragrance, and beauty products are final sale and cannot be returned or exchanged unless the merchandise was found to be defective.
TWO EASY WAYS TO RETURN YOUR PURCHASES

 

 THE ADVANTAGES:
  • Returns are free of charge.
  • You can instantly exchange your item(s) for something you love.
  • Our sales associates are there to answer any questions or concerns.

Please note:

  • Our stores cannot credit your PayPal or Virtual Debit account.
THE ADVANTAGES:
  • Easy, convenient, & hassle-free.
  • We can credit your original form of payment immediately.

Please note:

  • Shipping & handling charges will not be refunded.
  • Returnee pays shipping on return items. 

 

Returning or exchanging in store: 

Please bring your receipt and item(s) you wish to return to our flagship store.

100 S. Main St. Willits, CA 95490

Refunds will be issued using the same method of payment used for the original purchase.

For any inquiries please contact us 707-459-0211 or e-mail willitsmoonlady@sbcglobal.net

Returning by mail:

Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.

Affix the appropriate postage on the return package and mail it through your preferred postal carrier. Please note that return shipping is not prepaid - therefore, you will be responsible for the return shipping cost. Ship the return package to:  100 S. Main St. Willits, CA 95490

Thank you for shopping with us and we hope to see you again soon!

-the Moon Lady e-commerce team.