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Return Policy

Please carefully read our return policy as posted below prior to placing your order. By placing an order on our site you agree to the return terms & conditions below;

We’re sorry things didn’t work out! To get started with a return please make sure that your order qualifies for a valid return;
The following items CANNOT be returned or exchanged:
  • Sale or discounted items
  • Earrings
  • Fragrances
  • Intimates (bralettes, underwear, socks, etc.)
  • Swimwear
  • Hats / Headwear
  • Face Masks / Facial Coverings
In addition any & all products being returned must be sent back in original packaging, with tags attached, unworn and in new condition to be valid for return. 
Returns are for STORE CREDIT ONLY. We will gladly exchange or accept returns for store credit within 14 days of your order date when accompanied by the original eReceipt or packing slip. Requests for returns MUST be made within 5 days of receiving order. Requests for returns can be made via e-mail and our contact form below.
    Return freight is covered by customer - we are not responsible for lost, stolen, or damaged in shipment returns (shipping insurance is recommended). Any return shipment not received within 14 days will not be accepted & customer pays return shipping.

    All claims of defective merchandise MUST be made within 3 days of receiving. All merchandise is inspected for defects 3 times prior to order processing, packaging, and shipment.  
    All policies above are subject to change. 
    If you return meets all standards above and you would like to start a return please fill out  the form below and we will contact you with further instructions. In the message box please be sure to include as much information as possible to assist with the return process. Order #, product being returned, reason for return, etc.
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    30% OFF ANNIVERSARY SALE!

    Celebrate 30 YEARS of Moon Lady with us! Take 30% OFF STOREWIDE!*

    Sale begins 5/1 @ 12AM-11:59PM (PST). Add to cart for discount - no code needed. Sale excludes any current markdowns.

    *some exclusions apply.

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