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Shipping

Moon Lady & Moon Man ("we" and "us") is the operator of (https://shopmoonlady.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

 

Services Available

Time Frame

Cost

USPS First Class Package

5-7 business days

Calculated at checkout (Average <$5.00)

USPS Priority Mail

3-5 business days

Calculated at checkout (Average $9-13)

UPS Ground

3-7 business days

Calculated at checkout

UPS Next Day Air® 

1-2 business days

Calculated at checkout

USPS Priority Mail Express

1-2 business days

Calculated at checkout

 

 

3. Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

3.1 Change Of Delivery Address

Orders placed before 03 PM - PST will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates 7 days a week during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

3.2 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

3.3 P.O. Box Shipping

Moon Lady & Moon Man will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

3.4 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

4. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

7. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

For all customer service inquiries, please submit an inquiry at https://shopmoonlady.com/pages/support-center

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