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Thank you for placing an order! Below are instructions on how you can safely pick-up your order.

  1. If you selected curb-side pick up or in-store pickup please note that you will be responsible for picking up your order at our physical store location - 100 S. Main St. Willits, CA 95490.
  2. Please wait for a "shipping confirmation". Either via e-mail or text you will receive a "your order has shipped message". Do not worry! This is our way of letting you know we have prepared your order and it is ready for pickup. If you did not receive a "shipping confirmation" within 1 business day of placing your order please contact us to find out the status of your order.
  3. Orders are currently being fulfilled during our regular business hours Monday through Saturdays 10:00 AM - 6:00 PM PST and Sundays 12:00PM-5:00PM PST. All orders are fulfilled and shipped the same day that they are placed (with the exception of weekends). It takes anywhere between 5-10 minutes to prepare an order for curb-side pickup. 
  4. We are asking that all customers who select curb-side pickup to remain in their vehicle and to simply call us (707-459-0211) when they arrive to pickup an order. Please provide us with the name associated with the order and we will bring the order out to you.
  5. Currently order pick up times are Monday - Saturdays 10:00am - 6:00pm and 12:00PM-5:00PM on Sundays. 
  6. If you mistakenly selected this shipping option at checkout please contact us and we will ship it to you! 

Thank you for understanding we are currently navigating through an evolving situation that will require changes to these policies as time goes on. Should you have any questions regarding any store policies during this time, please do not hesitate to reach out. Thank you for your support. -Moon Lady Online Customer Service.

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